Data Privacy Policy

This Privacy Policy explains how Vegas Hero Casino collects, uses and protects personal information when you use our site and services. We take your privacy seriously and aim to be clear about what data we hold, why we hold it and how you can manage it. By using our services you accept the practices described here.

Types of data we collect

Personal data

We collect information you provide when registering an account, verifying your identity or contacting support. This may include your name, date of birth, address, email, phone number and documents used for identity checks.

Technical data

Automatic information is collected when you use our site, including IP address, device and browser details, operating system, session data and log files. We use this data to maintain service security and performance.

Transactional data

We record deposits, withdrawals, bets, game history, payment method details and any correspondence about transactions. Transactional records help us process payments, investigate disputes and meet our compliance obligations.

How we use your information

We use your data to provide and manage your account, process payments, confirm your identity, handle customer support and detect or prevent fraud. We also use information for security monitoring, compliance with legal obligations and internal reporting.

With your consent, we may use contact details to send service-related notifications and marketing communications. You can withdraw consent for marketing at any time via your account settings or the help centre.

Data protection practices

We maintain technical and organisational measures to protect personal data - for example encryption during transmission, access controls, regular security reviews and staff training. Access to personal data is restricted to authorised personnel and third parties that need it to provide services on our behalf.

We retain personal information only as long as necessary for the purposes set out in this policy, or as required by law. Aggregated or anonymised information may be kept for analytical purposes.

Cookies and tracking technologies

We use cookies and similar technologies to enable site functionality, remember preferences, measure performance and deliver personalised content. Third-party providers may also use cookies for analytics and advertising.

You can manage cookie preferences through your browser settings or the cookie banner on our site. Blocking certain cookies may affect site functionality.

User rights

You have rights in relation to your personal data, including the right to access, correct, restrict processing, object to processing, and request data portability. Where processing is based on consent, you can withdraw consent at any time without affecting processing already carried out.

Access, correction and deletion of data

To access, correct or request deletion of your data, use the account settings or submit a request via the help centre. We will verify requests to protect your privacy and may refuse requests where retention is required by law or for legitimate business reasons.

Information sharing and third parties

We may share data with service providers who perform functions such as payment processing, identity verification, fraud prevention and hosting. We also disclose information where required by law or to protect our rights. We share only the data necessary for the third party to perform its role.

We do not sell personal data. Aggregated or anonymised data may be shared for analytical or commercial purposes.

Privacy policy updates

We may update this policy from time to time. Material changes will be published on this page with an effective date and, where appropriate, we will notify registered users through the account area or by other reasonable means.