Our support team can help with questions, account-related issues, technical concerns and general feedback. Choose the contact option that suits your enquiry, and include relevant details so the team can direct it appropriately. For account matters, use the customer support contact; for payment queries, contact the payments team. General enquiries and affiliate requests have separate email addresses. The phone line and support hours are listed below.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +44 20 7946 2837 |
| Working hours | 24/7 |
Email Support
For detailed requests, account issues or cases requiring documents, please contact us by email at [email protected]. Email is the preferred channel for full explanations and secure file exchange. To avoid delays, include a clear subject line, your account ID and up-to-date contact details in the message. We aim to respond quickly and may request additional verification if needed.
Contact Form
Response Time
Support response times: Most enquiries are answered within one business day. Live chat handles simple questions instantly during opening hours, while email requests are typically replied to within 24 hours. Complex account, verification or withdrawal issues may take longer as they require manual review and third-party checks - response time depends on case complexity.
Feedback
We want to hear from you. Share feedback, suggestions, or ideas to help improve the site, promotions, and support. Send comments about games, payments or usability - our team reviews every message carefully and uses the input to refine features, fix issues and improve the user experience. Thanks for helping us make the site better.